Keep my files > Change settings > Preinstalled apps On
Next to Reset this PC, select Reset PC. Then choose from the options and/or settings in the table below. Select Start > Settings > System > Recovery. Resetting reinstalls Windows 11, but lets you choose whether to keep your files or remove them, and then reinstalls Windows. You can reset your PC from Settings, the sign-in screen, or by using a recovery drive or installation media. Important: If you’ve encrypted your device, you’ll need your BitLocker key to reset your PC If you don’t know your BitLocker key, see Find my BitLocker recovery key. Your PC isn't working well and you recently installed an app.Ĭlick one of the recovery options below and follow the steps to try to get things working again. Go back to your previous version of Windows You want to reinstall your previous operating system. Use a recovery drive to restore or recover your PC Your PC won't start and you've created a recovery drive. Use installation media to restore your PC Your PC won't start and you haven't created a recovery drive. Use installation media to reinstall Windows 11 Your PC won't start, you haven't created a recovery drive, and resetting your PC didn't work. Your PC isn’t working well and it’s been a while since you installed an app, driver, or update. Your PC isn't working well and you recently installed an update. If you're having problems with your PC, the following table can help you decide which recovery option to use.
